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Self-service, tap your ?
card, pay pass – is it really
the way of the future or
just another cause for frustration
in your shopping
experience?
Some gas stations
are a good example: no
bathrooms at the fuelling
location, pay pass or tap
your card are down more
than they’re up or you have
to pay in advance, but be
sure not to have placed the
nozzle in your tank before
doing that as you will then
have to go back and do the
process over again.
This happened to me again last week
and my business has now gone down
the street where it is a cent or two more
but there are clean bathrooms and if the
pay at the pump option is out then you
pay after you fill to the pleasant clerk,
who is interested in you as a customer,
not first making the assumption you are
a thief. We are still in Canada.
Some stores go with their self-serve
checkouts – did the prices go down with
the loss of an employee to run the till?
The answer would be no. Usually in
these types of establishments assistance
is very diffi cult to find
at the best of times and
then if you do find
assistance, the chance
of the individual being
able to offer helpful
assistance is slim to
none.
So much for the
retail service industry
today. It’s almost as
if we don’t require
anyone to interact
with then we might
as well order what
we want online, have
it delivered and deal
with an automated
phone service if there are problems.
Perhaps the product will have a
substantially reduced price as well. We
don’t even have to leave the house, no
need to spend countless hours in front
of a mirror preparing to go out on
that shopping adventure. Imagine the
fi nancial savings, not to mention there
would be no frustration, no human
interaction. Won’t that be fun.
I am glad to say this has not happened
yet at Ministikwan Lake; we enjoy the
interaction with or customers even after
their drive over the Goat Trail.
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