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Yearning for yesterday’s service with a smile - June 9

The question might be, what we are giving up when we deal at a big box store?
Service might be the first answer, but then what do we consider service to be?
Do the well-trained personnel know anything about the products they are selling?
Do the well-trained personnel know where the products are located on their shelves?
Are you able to even find one of those well-trained individuals inside a warehouse like store?
Are the well-trained personnel pleasant or even remotely interested in helping you with your purchase?
Is there any evidence the welltrained personnel will remember you on your next visit?
At the end of the day, have the savings really been significant enough for us to abandon the local mom and pop shop we had been dealing with before the big box shop came on scene?
The spring flower season means multiple trips to the local greenhouses. Stan, a local resident and gardener at Ministikwan Lake pushed the envelope just a little, after the long cold winter.
He called over to Bosers, the local greenhouse between Paradise Hill and St Walburg. Even though they were not open for the season yet they invited Stan to come over, enter through the back door and they would load him up.
Try and get that service at a big box store. Not only that, but while shopping at this family-owned establishment you will also be treated to coffee, tea and some home baking to go along with your country shopping experience.
Not only that, there is about a 99 per cent chance they will remember you on your next trip out.
This is the type of service we have lost to the big box stores – people dealing with people, a customer being informed by the sales staff, enabling an informed decision to take place.
This is how the Canadian economy was built – with loyalty – unlike today where the consumer is being herded like cattle by the aggressive global corporate giants we now know.
So if you would like a reprieve and some home baking perhaps you should search out Boser’s Greenhouse. They can be found by just following Highway 3 past Paradise Hill to the top of the hill. At the junction of Highway 21 heading to Maidstone, here you will see their sign. Turn left onto a gravel road for several miles, follow the signs and you will come to a prairie paradise.
Enjoy the experience.

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